Get in Touch With Us
You must be 21 or older to gamble in New York. Gambling involves risk, and you can lose money. If gambling is a problem for you or someone you know, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369). Both are free and confidential.
This page explains how to contact the New York Online Casinos editorial team on rsgoncalves.com, what we can help with, and what we can't. We're an independent comparison site. We're not a casino, and we don't hold accounts, process payments or handle player funds.
How to reach the editorial team
Use the contact form or the editorial email address shown in the site footer or on this page's contact panel, if your version of the page displays one. We haven't listed a separate phone number, live chat or postal address here, because we don't operate those channels. Please be wary of anyone claiming to contact you on our behalf through social media or text message.
A clear message gets a faster reply. Include:
- The page address or name of the page you're writing about.
- The operator involved, if any.
- What you saw and what you think is wrong or missing.
- The date you checked, since bonus terms and site details change.
- A screenshot or link to the operator's own terms, where you have one.
Don't send passwords, full card numbers, government ID or banking details. We'll never ask for them.
What you can contact us about
- Corrections: a bonus, wagering requirement, payment method or withdrawal detail that looks out of date. Operators change terms often, and reader reports help us catch it.
- Questions about our rankings: how an operator was scored, and what our editorial ratings do and don't mean. They are editorial assessments, not customer-review scores.
- Suggestions: topics you'd like covered, such as payout timing, verification steps or mobile play.
- Business and partnership enquiries: tell us who you are and what you propose. Commercial relationships don't decide rankings, and commission can't buy position.
- Accessibility or site problems: broken links, pages that won't load, or content that's hard to read.
What we can't help with
Because we don't run any casino, we can't resolve account problems with an operator. That includes delayed withdrawals, closed accounts, bonus disputes and verification requests. For those, use the support channels and complaints process in the operator's own terms and keep records of your messages, transaction dates and screenshots.
We also can't give legal, tax or financial advice. If you have a question about how gambling winnings are treated for tax, or about your legal position, consult a qualified professional.
A note on legality in New York
New York regulates online sports betting, but it does not currently license online casino gaming. Our pages are editorial comparisons, not an endorsement that any operator is licensed to offer casino games in New York. Some sites that accept US players operate under licensing arrangements outside the state, and availability can change. Check an operator's licensing information, terms and eligibility rules yourself before registering, and check that you're allowed to play where you live. If you're unsure, ask a legal professional.
What to expect after you write
A person on our team reads each message. We don't promise a fixed reply time, and complex corrections can take longer because we verify them against the operator's current published terms before changing a page. When a correction is confirmed, we update the page and note the fact-check date.
How we keep our pages accurate
We research and review operators using their published information; we don't claim to have deposited, played or withdrawn at any site. Reader feedback is one of our main checks on that. Our pages cover options including Raging Bull, Magician Bet, Slots of Vegas and Uptown Aces. If you spot a discrepancy in how any of them is described, tell us. You can also read our page on trusted non GamStop casinos, though it is written for a UK audience and may not apply to New York readers.
If gambling is getting difficult
If you're chasing losses, spending more than you planned or gambling to escape stress, stop and talk to someone. Call 1-800-GAMBLER or HOPEline at 1-877-8-HOPENY any time. Most licensed operators also offer deposit limits, time-outs and self-exclusion in account settings. Use them early, and never gamble with money you need for essentials.